General Terms and Conditions

These general terms and conditions (“General Terms”) together with the privacy policy found (“Privacy Policy”) (together the “Terms”) govern the contract between you and eFatoora (“We”, “Us”, “Our”) relating to the use of the eFatoora mobile app (“App”). By using the App you agree to be bound by these Terms. We may amend the Terms at any point in time and the amendments will take effect once they have been displayed on the App. Your continued use of the App following any amendments shall be construed as acceptance of those amendments. If you do not agree to the Terms (including any amendments), then you should immediately cease using the App.

These Terms are governed by laws of the Emirate of Dubai and the applicable Federal laws of the United Arab Emirates (“UAE”) and the courts of Dubai will have exclusive jurisdiction over any dispute or claim arising out of or in connection with these Terms

1. Registration

Certain parts of the App are limited to registered users and/or allow a user to request support or services online by entering personal information. You agree that any information provided to Us in these areas will be complete and accurate, that you will not register under the name of, nor attempt to enter the App under the name of, another person, and that you will not adopt a username that eFatoora, in its sole discretion, deems offensive. We reserve the right to not allow you to register if we believe that you will not comply with these Terms.

To keep your account secure you have to protect your account with reasonable means (e.g. by using a device PIN). You agree to accept responsibility for all activities that occur under your account with Us. If someone other than yourself uses Our App with your login information you will be held accountable for all actions made in your name. In the event of termination, you will no longer be authorized to access the App, and eFatoora will use any means possible to enforce this termination.

Please inform Us immediately if you have any reason to believe that your username and/or password has become known to anyone else, or are being, or are likely to be, used in an unauthorized manner.

We reserve the right to terminate or suspend your access to use Our service without prior notice. This can be for a number of reasons, such as your violation of these Terms or laws applicable in the UAE, or other conduct which We, in Our sole discretion, believe adversely affects Our business or reputation or is harmful to others.

If We terminate your access, you will no longer be authorized to access the App and eFatoora will use any means possible to enforce this termination.

2. Use of information

You will need to insert certain personal information in order for Us to operate, maintain, and provide to you the features and functionality which creates the service. More information about how your data is collected is covered in the Privacy Policy.

We reserve the right to use the provided personal information to send you service-related notices via email or SMS. Depending on your privacy settings we may also use your email address or mobile phone number to send you other messages such as newsletters, changes to features of service, or special offers. If you do not want to receive emails or SMS messages you may opt out or change your preferences in your settings. However, opting out may prevent you from receiving messages regarding updates, improvements, or offers. To make sure We don't accidentally give you some wrong advice, you cannot opt out of service-related messages.

You agree that all agreements, notices, disclosures and other communications that are provided to you electronically satisfy any legal requirement that such communications be in writing.

If you terminate or deactivate your account We will retain your profile information and user content for a reasonable time for backup, archival or for audits.

3. Required conduct

You agree to access and use the App only for lawful purposes, and that you are fully aware of all laws, statutes, rules and regulations pertaining to your use of the App. By accessing the App, you agree that you will not:

  • Use the logo of the eFatoora and/or the contents of its App without a proper consent from eFatoora and adopting the proper course of action set for this practice;
  • Use the App to commit a crime or encourage others to engage in any conduct which would constitute a criminal offense or give rise to civil liability;
  • Post or transmit any discriminatory, libelous, harassing, defamatory, obscene, pornographic, or otherwise unlawful content against any party;
  • Use the App to impersonate other parties or entities;
  • Use the App to upload any content that contains a software virus, "Trojan horse" or any other computer code, files, or programs that may alter, damage, or interrupt the functionality of the App or the hardware or software of any other person who accesses the App;
  • Upload, post, email, or otherwise transmit any materials that you do not have a right to transmit under any law or under a contractual relationship; Alter, damage, or delete any content posted on the App;
  • Disrupt the normal flow of communication in any way;
  • Claim a relationship with or represent any business, association, or other organization with which you are not authorized to claim such a relationship or represent;
  • Post or transmit any unsolicited advertising, promotional materials, or other forms of solicitation;
  • Post any material that infringes upon or violates the intellectual property rights of another or Collect or store personal information about others.
  • By using the App, you acknowledge and agree that eFatoora has the legal right and ability to access your smartphone, notebook, and may access different applications within them.

Except as expressly permitted by law or these Terms, the rights granted by eFatoora to you under the use of this App are subject to the following prohibitions:

  • you must not sub-assign your right to access and use the App or allow any unauthorized person to access or use the App;
  • you must not frame or otherwise re-publish or re-distribute the App;
  • you must not alter or adapt or edit the App.
  • you will not use any robot, spider, scraper or other automated means to:
  • access the App for any purpose, or interface with the App for any purpose, or bypass measures eFatoora may use to prevent or restrict access to the App for the purpose of obtaining unauthorized access to it.
  • you will not impose an unreasonable or disproportionately large load on the App’s infrastructure.


eFatoora only intercepts the transaction between you and the retailer to provide YOU, the customer with a digital receipt and storage of this information under your profile with eFatoora.
We are not a payment service and your payment details are not saved with us except your proof of purchase (i.e. digital receipt). We DO NOT take any payment or charge your Credit/Debit/Master Cards for the use of the eFatoora Application.

Intellectual Property

Unless otherwise expressly stated, all contents of the App are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by eFatoora or Our affiliates or by third parties who have licensed their materials to Us and are protected by the applicable laws. We expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on the App.

Access to the App does not confer and shall not be considered as conferring upon anyone any license under any of Our, or any third party's intellectual property rights. Any use of the App or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without my express written approval. You may not modify, distribute or re-post anything on the App for any purpose.

Our names and logo and all related product and service names, design marks and slogans are the trademarks or service marks of eFatoora or Our licensors. No trademark or service mark licence is granted in connection with the materials contained on the App. Access to Our App does not authorize anyone to use any name, logo or mark in any manner whatsoever.

You must not:

  • copy or reproduce the App or any part of the App other than in accordance with its granted rights;
  • sell, resell, rent, lease, loan, supply, distribute, redistribute, publish or re-publish the App or any part of the App;
  • modify, alter, adapt, translate or edit, or create derivative works of, the App or any part of the App;
  • reverse engineer, decompile, disassemble the App or any part of the App (except as mandated by applicable law);
  • use the App other than in accordance with these Terms; or
  • circumvent or remove or attempt to circumvent or remove the technological measures applied to the App for the purposes of preventing unauthorized use.

Limitations of Liability

To offer a reliable and enjoyable service We need to fix bugs, install updates and do general diagnosis and maintenance. We, cannot warrant that the service will always be uninterrupted, problem-free, free of omission, or error-free. To the extent allowed by law, content and function of the App is provided on an "as is" basis without warranties of any kind, either expressed or implied.

Information obtained on the App may not always be accurate. We try to make sure that the data is correct and up to-date together with Our partners, but We cannot guarantee that it will always be.

To the extent allowed by law, in no event will the eFatoora nor will any of Our data providers be liable for any incidental, indirect, special, punitive, exemplary, or consequential damages, arising out of your use of or inability to use the App, including without limitation, loss of revenue or anticipated profits, loss of goodwill, loss of business, loss of data, computer failure or malfunction, or any other damages.

Disclaimer for Third Party Applications

The use of any third party application is subject to any terms and conditions provided with such third party application and is not governed by eFatoora. The use of third party applications is solely your responsibility since eFatoora does not govern the use of such third party applications.

eFatoora is not responsible for any third party applications and you acknowledge that such application may be modified or removed by its original publisher and/or respective rights owner at any time. You assume all responsibility and risk of use of any third party applications (including any content therein) and eFatoora hereby disclaims any and all liability to you or any third party related thereto.

eFatoora does not have any obligation to examine or scan third party applications, for any purpose, and is not responsible for the accuracy, completeness, appropriateness or legality of any third party applications. The fact that a third party application is available via any online platform or otherwise is not an endorsement, authorization or representation of eFatoora’s affiliation with any third party, nor is it an endorsement of such third party application and you hereby waive, any legal or equitable rights or remedies you have or may have against eFatoora with respect thereto.

eFatoora exercises no control over the third party applications, products, services, software and any online platform and We are not responsible for their performance, do not endorse them, and are not responsible or liable for any content, advertising, or other materials available through the third party applications, products, services, software and any online platform. We are not responsible or liable, directly or indirectly, for any damage or loss caused to you by your use of or reliance on any goods or services available through the third party applications, products, services, software and any online platform.


eFatoora reserves the right to monitor any content that you provide, but shall not be obligated to do so. Although eFatoora cannot monitor all postings on the App, We reserve the right (but assume no obligation) to delete, move, or edit any postings that violate these General Terms, Terms or the laws of the UAE.

Contacting eFatoora

If you have any queries, complaints or recommendations about these Terms, please contact Us at the following address and We will endeavor to respond to you promptly. [email protected]

Privacy Policy

eFatoora (“Us”, “Our”, “We”) is committed to meeting the customer satisfaction and promotes secure modes of transaction of business with its customers. Protecting the privacy rights of all Our customers, who are using Our App, is important to eFatoora.

This privacy policy (“Privacy Policy”) explains how We may collect, use and store your personal information in connection with your use of the App. We may make changes to this Privacy Policy from time to time, so please re-visit this page frequently to stay up-to-date. All changes to this Privacy Policy are effective as of the stated “last updated” date and your continued use of the App after the last updated date will constitute acceptance of, and agreement to be bound by, those changes. If you do not agree to the Privacy Policy (including any amendments), then you should immediately stop using the App.

Information collected

In order for Us to be able to provide you with the service through the App We will be collecting the following concerning your data:

  • We will collect information to be able to respond to your requests or input, or to complete an online transaction. If you give Us some personal information, by e.g. sending an e-mail to an eFatoora employee or filling out and submitting an online form, We may use that information to respond to the message and to assist in obtaining information you might have requested.
  • We will not share your e-mail address unless required to by law.
  • We will collect personal information like your date of birth, mobile number and preferences (such as city and country).
  • We will collect usage statistics for Smart apps management, such as assessing what information is of most and least interest, determining technical design specifications, and identifying device performance issues. The usage statistics information does not identify you personally.
We only collect the following information about your visit:
  • a. The type of device and operating system you use to access the App
  • b. The date and time of the visit
  • c. The interfaces visited

Geo-location information usage

The geo-location information We collect from you includes detailed location and route information. We collect such information via your use of the service and through information which you voluntarily provide and/or upload to the service.

Data security

eFatoora has secure mechanisms that are intended to protect the information provided to it by you. eFatoora uses encryption techniques to protect all the information identified as sensitive, or any other data that is required to be secured to meet the UAE’s federal or local government laws.
We cannot guarantee that the information provided by YOU or that is transmitted via the App is secure and safe and eFatoora will not be held responsible for any unauthorised access by third parties.
Your personal information is only available to the eFatoora employees who have a need to know it. None of the personal information that We hold about you will be shared, sold or transferred to any third party without your prior consent unless otherwise required by law. Access to such information is only given to those qualified professionals who provide eFatoora online services consistent with your interactions with our App.
You are always entitled to review any personal information you have provided to Us and you are also entitled to amend this any time.

Third parties

This Privacy Policy applies to the App. If We have to direct you to a different app or website through a link on this App, please read their privacy policy. eFatoora cannot accept responsibility or liability for any harm or loss incurred as a result of surfing the website or using that application.